Legal information

1. LEGAL ELIGIBILITY

You represent and warrant that:

• you are at least eighteen (18) years of age
• you have legal capacity to enter binding agreements
• you are authorized to request Services at the property
• your use of Services does not violate applicable law

FixUrb reserves the right to refuse or cancel Services if eligibility requirements are not satisfied.

2. DESCRIPTION OF SERVICES

FixUrb is a professional property-services provider offering services including but not limited to:

• residential cleaning
• commercial cleaning
• short-term rental turnover cleaning
• hourly cleaning services
• landscaping and exterior upkeep

Services may be performed by trained employees or contracted service personnel retained by FixUrb (“Service Personnel”).

FixUrb maintains control over scheduling, quality oversight, customer communication, billing, and service coordination.

Nothing in these Terms creates any employment, partnership, or agency relationship between Customer and Service Personnel.

3. ACCOUNT REGISTRATION & SECURITY

You agree to provide accurate and current information and to maintain confidentiality of login credentials. You are responsible for all activity occurring under your account.

You must immediately notify FixUrb of unauthorized account access or suspected security breaches.

FixUrb may suspend or terminate accounts suspected of fraud, misuse, or violations of these Terms.

4. BOOKING REPRESENTATIONS

When requesting Services, you represent that all information provided is accurate, complete, and not misleading, including:

• property size and condition
• scope of work
• accessibility
• hazards or risks
• pets or animals
• environmental conditions

FixUrb may modify or cancel bookings where actual conditions differ materially from provided information.

5. CUSTOMER RESPONSIBILITIES

You agree to:

• provide safe, lawful working conditions
• ensure unobstructed access
• secure fragile or valuable items
• disclose hazards in advance
• provide utilities required for Services
• treat personnel respectfully

Customer must disclose presence of hazardous or unsafe conditions including but not limited to:

• mold
• infestations
• bodily fluids
• hazardous materials
• structural instability

FixUrb is not responsible for damage to items that are fragile, unstable, improperly secured, or previously damaged.

Customer assumes responsibility for lawful access authorization to the property.

6. SAFETY & RIGHT TO REFUSE SERVICE

Service Personnel may refuse, suspend, or modify Services where conditions are unsafe, unlawful, hazardous, or materially inconsistent with booking details.

Such refusal shall not constitute breach of contract and applicable fees may still apply.

7. SERVICE RESULTS DISCLAIMER

Customer acknowledges that cleaning and maintenance services improve condition but do not restore items to new condition. Outcomes depend on factors outside FixUrb’s control including surface type, age, wear, materials, and prior damage.

FixUrb does not guarantee removal of stains, marks, odors, discoloration, or pre-existing conditions.

8. PRICING & ESTIMATES

Quotes and estimates, including automated pricing tools, are approximations based on provided information and are not binding until confirmed.

Final pricing may change if:

• job scope differs
• property details are inaccurate
• additional work is requested
• unforeseen conditions arise

Additional work requires Customer approval.

Time estimates are non-binding approximations.

9. PAYMENT AUTHORIZATION

By booking Services, you authorize FixUrb and its payment processors to:

• verify payment method validity
• place authorization holds
• capture charges after completion
• retry failed payments

You remain responsible for all charges incurred. Failure to pay may result in account suspension, collections activity, or legal action.

Initiating a chargeback without first contacting FixUrb to resolve the issue may result in account suspension.

10. SCHEDULING, ARRIVAL WINDOWS & DELAYS

Service times are estimates and not guarantees. Delays may occur due to factors outside FixUrb’s reasonable control including traffic, weather, prior job overruns, staffing limitations, equipment failure, emergencies, or inaccurate booking details.

Time is not of the essence in performance of Services.

Delays do not constitute breach of contract and do not entitle Customer to refunds or compensation provided FixUrb makes commercially reasonable efforts to perform Services.

11. CANCELLATION & ACCESS POLICY

Customer Cancellations

• 24+ hours notice: no charge
• Less than 24 hours: cancellation fee may apply

Access Failure

If Service Personnel cannot access the property within fifteen (15) minutes of arrival, the service may be deemed completed for billing purposes.

FixUrb may cancel or reschedule due to safety concerns, weather, inaccurate information, or operational constraints.

12. DAMAGE CLAIMS

All claims must:

• be reported within 24 hours
• include evidence
• allow inspection opportunity

Failure to comply constitutes waiver of claim rights.

FixUrb reserves the right to repair instead of replace damaged items.

13. SERVICE REMEDIES

If Services are alleged to be deficient, Customer must notify FixUrb within 24 hours.

FixUrb may, in its sole and reasonable discretion:

• reperform Services
• provide partial credit
• issue refund
• deny claim

These remedies constitute Customer’s exclusive remedies.

14. DISCLAIMERS

Except as expressly provided, the Platform and Services are provided “as-is” and “as-available” without warranties of any kind, express or implied, including merchantability or fitness for a particular purpose.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law, FixUrb’s total liability for any claim shall not exceed the amount paid for the specific Service giving rise to the claim, including claims based on negligence.

FixUrb shall not be liable for:

• indirect damages
• incidental damages
• consequential damages
• loss of profits
• business interruption
• reputational harm
• emotional distress
• third-party claims

16. CLAIM LIMITATION PERIOD

Any claim must be brought within one (1) year of the event giving rise to the claim or it is permanently barred.

17. INDEMNIFICATION

You agree to indemnify and hold harmless FixUrb from any claims, liabilities, damages, or expenses, including legal fees, arising from:

• your breach of these Terms
• unsafe property conditions
• inaccurate information
• violation of law
• misuse of Services

18. FORCE MAJEURE

FixUrb shall not be liable for delay or failure caused by events beyond reasonable control including natural disasters, severe weather, government actions, pandemics, labor shortages, or utility interruptions.

19. PROHIBITED USE

You may not:

• misuse the Platform
• provide false information
• harass personnel
• interfere with operations
• attempt fraud
• resell Services
• solicit Service Personnel outside FixUrb

20. TERMINATION

FixUrb may suspend accounts or refuse Services where it reasonably believes risk, fraud, abuse, or legal violations may occur.

21. GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and applicable federal laws of Canada.

Any dispute shall be resolved exclusively in courts located in Ontario unless otherwise required by law.

22. SEVERABILITY

If any provision is held invalid or unenforceable, remaining provisions remain in full force.

23. WAIVER

Failure to enforce any provision shall not constitute waiver of that provision.

24. ENTIRE AGREEMENT

These Terms constitute the entire agreement between Customer and FixUrb concerning Services and supersede prior agreements or communications.

25. CONTACT

FixUrb
Email: support@fixurb.ca
Phone: (519) 916-0163